GENERAL CONTRACT CONDITIONS
An informative brochure is understood to be the document to which the description of the combined trip contained in the brochure that constitutes the object of the Combined Trip Contract is incorporated.
A user or client is considered a consumer/user/client, the natural or legal person who buys or commits to buy the combined trip.
The information about the program/offer contained in the brochure is binding for the organizer and the retailer. The reservation of any of the trips included in this catalog implies full acceptance of these general conditions, which are considered automatically incorporated into the contract, without its written transcription in it is accurate.
Legal framework applicable to the combined travel contract and acceptance of the General Conditions.
These General Conditions are subject to the provisions of the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16, modified by Royal Decree Law 23/2018 of December 21, Law 7/1998, of April 13, on General Contract Conditions, and Decree 13/2011 of February 25, which establishes the general provisions necessary to facilitate freedom of establishment and provision of tourist services, the regulation of the responsible declaration, and the simplification of administrative procedures in tourism and Decree 6/2013, of February 8, on measures to simplify administrative procedures.
These General Conditions will be incorporated signed by the contracting parties, as a sign of knowledge and acceptance by the consumer of each and every one of these conditions, to all travel contracts, whose object is the programs / offers contained in the program / brochure, and oblige the parties, with the particular conditions that are agreed in the contract or that appear in the travel documentation provided simultaneously to the signing of the contract. These General Conditions will apply to those services provided for in Art. 151.1.a) of Royal Legislative Decree 1/2007 mentioned above.
The organization of this combined trip has been carried out by Francisco Javier Latorre Carrascosa with NIF: 50321474G with address at C/ Belmonte del Tajo, nº 51 3ºD, 28019, Madrid (Spain).
The price of the Combined Trip includes: Transportation and accommodation, when said services are included in the contracted program and with the food regimen that appears in the contract or in the documentation that is delivered to the consumer at the time of signing it.
Fees or taxes from hotel establishments and indirect taxes – Value Added Tax (VAT), Canary Islands Indirect General Tax (I.G.I.C.) in Spain or others applicable in the destination countries unless otherwise indicated in the program.
Technical assistance during the trip, when this service is specifically included in the contracted programme.
All other services and accessories that are specifically specified in the contracted program or that are expressly stated in the combined travel contract, as well as management expenses
The prices are calculated based on the current season and will be reviewed at the time of issuing and formalizing the program in terms of applicable taxes and/or rates in force.
The upward price revision carried out in the 20 days immediately prior to the departure date of the trip will be null and void.
Exclusions. The price of the Combined Trip does not include:
Visas, airport taxes, and/or entry and exit taxes, vaccination certificates, “extras” such as coffees, wines, liquors, mineral waters, special diets -not even in the case of full board or half board, except otherwise expressly agreed in the contract-, laundry and ironing, optional hotel services, and, in general, any other service that is not expressly listed in the “The price includes” section or is not specifically detailed in the program , in the contract or in the documentation that is delivered to the consumer when signing it.
The price of the combined trip does not include tips or attention to guides, porters or other destinations.
Way to pay. Registrations and refunds.
In the act of requesting a reservation, the organizer will require a reservation equal to thirty percent of the total amount of the trip, issuing the corresponding receipt specifying, in addition to the amount anticipated by the consumer, the combined trip requested.
From that moment on, the combined travel contract, as well as the general conditions to which it adheres, is mandatory for both parties. If any of the services
could not be confirmed, the organizer would propose an alternative that may be accepted by the client. In the event that the client rejects it, this will entail the full refund of the amount paid, equal to thirty percent of the total package trip without any penalty.
The full amount of the air services will be paid to the organizer with a date prior to the issuance of the tickets.
The rest of the price of the contract must be paid against the delivery of the vouchers and travel documentation, thirty days before the date of departure. There are exceptions due to providers that will be communicated in writing to the user.
If the total price of the trip is not paid under the indicated conditions, it will be understood that the consumer withdraws from the requested trip and loses the advance of the price of the program made.
Withdrawal of the consumer and user (Article 160 of Royal Decree 1/2007 of the General Law for the Defense of Consumers and Users).
At any time, the user or consumer can withdraw from the requested or contracted services, but must indemnify the organizer in the following cases:
In the case of individual services: All management fees, plus cancellation fees, if the latter had occurred.
In the case of combined trips:
a) A penalty consisting of 5% of the total amount of the trip if the cancellation occurs between 15 and 10 calendar days prior to the start date of the trip, 15% if it occurs between 10 and 3 calendar days , 25% if you give up in the previous 48 hours and 100% if you do not show up at the scheduled time of departure.
If you do not show up at the exit, the consumer and user is obliged to pay the total amount of the trip, paying, where appropriate, the outstanding amounts unless otherwise agreed between the parties.
b) In the event that the combined trip is subject to special economic contracting conditions, such as chartering of planes, ships or special rates, the cancellation and management expenses will be established in accordance with the conditions agreed between the parties.
All these assumptions will be reviewed in case of force majeure.
Modifications and resolutions of the contract for reasons attributable to the organizer or cancellation of the trip (Article 159 of Royal Decree 1/2007 of the General Law for the Defense of Consumers and Users).
In the event that the consumer and user chooses to terminate the contract, or that the organizer cancels the combined trip before the agreed departure date, for any reason that is not attributable to the consumer and user, the latter shall have the right, from the At the time the contract is terminated, the reimbursement of all amounts paid, in accordance with the contract, or the realization of another combined trip of equivalent or higher quality whenever the organizer or retailer can propose it.
In the event that the trip offered is of inferior quality, the organizer or the retailer must reimburse the consumer and user, when appropriate based on the amounts already paid, the difference in price, in accordance with the contract.
In any case, the consumer and user may demand the reimbursement of the amounts disbursed from the employer to whom they were paid, who must reimburse them within the terms and conditions provided in article 76. The calculation of the term, in this case, will begin from the notification of the consumer and user of their option for the resolution or since the determining circumstances of the cancellation occurred.
The same right provided in the previous number will correspond to the consumer and user who did not obtain confirmation of the reservation in the terms stipulated in the contract.
In the above cases, the organizer and the retailer will be responsible for paying the consumer and user the compensation that, where appropriate, corresponds for breach of contract, which in no case may be less than 5 percent of the total price of the contracted trip. , if the aforementioned breach occurs between two months and fifteen days immediately prior to the scheduled date of completion of the trip; 10 percent if it occurs between fifteen and three days before, and 25 percent in the event that the aforementioned breach occurs in the previous 48 hours.
There will be no obligation to indemnify in the following cases:
a) When the cancellation is due to the fact that the number of people registered for the combined trip is less than the required number and this is communicated in writing to the consumer and user before the deadline set for this purpose in the contract, which will be at least At least 10 days in advance of the scheduled start date of the trip.
b) When the cancellation of the trip, except in cases of excess reservations, is due to reasons of force majeure, understanding as such those circumstances
Abnormal and unforeseeable circumstances beyond the control of the person who invokes them, the consequences of which could not have been avoided, despite having acted with due diligence.
The organizer and retailer of the combined trip will respond to the consumer, depending on the obligations that correspond to them by their respective field of management of the combined trip, for the correct fulfillment of the obligations derived from the contract, regardless of whether they must execute them themselves. or other service providers, and without prejudice to the right of the organizers and retailers to act against said service providers.
The organizer and retailer of the combined trip will be liable for the damages suffered by the consumer as a consequence of the non-execution or deficient execution of the contract. Said responsibility will cease when any of the following circumstances occurs:
That the defects observed in the execution of the contract are attributable to the consumer.
That said defects are attributable to a third party unrelated to the provision of the services provided for in the contract and are of an unpredictable or insurmountable nature.
That the defects are due to an event that the retailer or, where appropriate, the organizer, despite having put all the necessary diligence, could not foresee or overcome.
Limits for compensation of damage.
As for the limit of compensation for damages resulting from non-compliance or poor performance of the services included in the combined trip, the provisions of the International Agreements on the matter will apply.
When the lack of connection of the flights, even due to time changes of the participating airlines, forces you to spend the night or make a long wait, the expenses derived from this fact, both for accommodation, meals and transport will be borne by of the air carrier causing the overbooking, cancellation or delay, by virtue of the provisions of the CEE 261/04 regulation, which establishes the common rules on compensation and assistance of air passengers in cases of denied boarding and cancellation or big delay in flights.
The user has been informed of the peculiar characteristics of alternative trips, especially the weather circumstances of the country of destination, the limitations of local professionals and the lack of equalization of the road, air and hotel infrastructure of the place with the standard conventional in Western countries.
The final itinerary detailed in the technical sheet is for guidance only, all services included in the program must be confirmed in writing before paying for services.
The user also accepts the change of hotel establishment that occurs in situ provided that the hotel has a category or characteristics equal to or greater than that set in the initial itinerary.
Delimitation of the services of the combined trip.
Air travel. Presentation at the airport.
In air travel, the presentation at the airport will be made with a minimum of three hours in advance in international trips and two hours in national trips before the official departure time, and in any case the specific recommendations indicated in the documentation will be strictly followed. of the trip provided when signing the contract.
As for luggage, the guidelines of each airline must be followed, and the user must be informed of its regulations in each case.
The usual time for check-in and check-out at hotels depends on the first and last service that the user will use. The user must follow the indications of each establishment regarding exits and entrances.
The accommodation service will imply that the room is available on the corresponding night, understood to be provided regardless of whether, due to circumstances inherent to the package trip, the time of entry into the room occurs later than initially planned.
13.3. Special economic conditions for children.
Given the diversity of treatment applicable to children, depending on their age, the service provider and the date of travel, it is recommended to always consult the scope of the special conditions that exist and that at all times will be the subject of specific and detailed information. and it will be included in the contract or in the travel documentation that is delivered at the time of signing.
Passports, visas and documentation.
All users, without exception (children included), must carry their corresponding personal and family documentation in order, be it their passport or D.N.I., according to the laws of the country or countries being visited. Obtaining visas, passports, vaccination certificates, etc. will be at the user’s expense, when the trips so require. Case of being rejected by any Author
the granting of visas, for particular reasons of the user, or being denied entry into the country due to lack of the required requirements, or due to a defect in the required documentation, or for not being a carrier of the same, the organizer declines all responsibility for acts of this nature, being the consumer’s responsibility for any expense that arises, applying in these circumstances the conditions and rules established for cases of voluntary withdrawal of services.
Additional information to be provided to the consumer.
At the time of formalizing the contract, the organizer or retailer will inform the consumer about the specific documentation necessary for the chosen trip and about the possibility of optional subscription to insurance that covers cancellation expenses and/or assistance insurance. that covers repatriation or transfer expenses in case of accident, illness or death.
Likewise, the organizer will inform the consumer of the risks and sanitary formalities implicit in the destination and the contracted trip, in compliance with the General Law for the Defense of Consumers and Users.
The agency will inform about the official documentation and the sanitary requirements necessary to carry out the trip; however, it will be the sole and exclusive responsibility of the client both the formalization of the mandatory documents and the completion of the sanitary measures. In those cases that the organizing agency is in charge of processing visas, the price of said management will be apart from the price of the visa and the price of the trip and the organizing agency will not be responsible for the fact that the documentation is lost or misplaced. delay for reasons beyond the control of the agency.
The validity of the program will depend on the season in which the trip is requested.
IMPORTANT WHEN HIREING A TRIP
Necessary Documentation and Sanitary Documentation
Our services include the valid regulations for the trips specified in our catalog as regards the documentation required to enter the country and health documentation at the time of closing the catalog.
We recommend, due to the constant variation of these regulations by different countries, that before making your trip, check if there have been any changes to the level of entry documentation to the country and mandatory health documentation through the information on the website of the Ministry of Foreign Affairs, www.mae.es
Airfares/Flights and Taxes
The prices in the air fares can be modified depending on some factors unrelated to the organizing agency. Therefore, in the event that our agency reserves your flights, they are always subject to “possible changes” until they are issued.
In cases where international or domestic flights alter their departure times, the itineraries of the program could be modified.
Air taxes vary depending on the destinations, dates, currencies, routes, stops, etc., therefore the amount of these will only be known at the time the tickets are issued. In the same way it happens with the fuel taxes that only at the moment of issuance of tickets will you know their amount.
Airport taxes are the local taxes that are paid for the entry and/or exit of the countries, and these taxes are not included in the tickets. Therefore, these will always be paid by the traveler and will be paid upon entering or leaving the country.
Hotels can establish minimum stays and higher rates after the closing edition of our catalog for special events, sports, Christmas, visits from representatives, or others, in which case the supplement to be applied will be reported (in programs with daily departures). In the event of a specific convention or congress that requires the change of the hotel category by the authorities of the respective countries, the organizing agency will proceed to reimburse the difference.
In the trips the included regime is clearly specified, which can be only accommodation, accommodation and breakfast (continental if another is not specified), accommodation, breakfast and dinner or accommodation and all meals included (always specified in the travel contract). . In cases where due to flight departure times, or changes in the schedule or on the day, for which it is impossible to maintain the service of a specified food regimen, this will not give rise to reimbursement by the agency. . In cases where lunch and/or dinner are included, drinks will always be part of and at the exclusive expense of the traveler (it is normally specified in the trip program).
In certain places and due to the shortage of single rooms, those who travel individually must use the double room service in these cases with the cons
following cost at your expense. On other occasions they may have the option of sharing a room with another traveler for a few nights and in this case, the agency will reimburse the proportional amount of the nights corresponding to this “situation”.
The hotel classification varies depending on the different countries to which you travel and on many occasions does not correspond to the standardized one for Spain. Hotels will be classified according to their own professional assessment and at all times it will be clear with the category offered in their services.
Our services clearly specify the type of hotel and room to be used. Normally the prices are based on standard double rooms (two beds). In cases where single rooms can be hired, the supplement for this type of room is indicated, as well as the possibility of using double rooms with children (in family programmes) to which 1 or 2 beds will be added in the same room. room and the price of the cost of each one of the children will always be stipulated. In addition, all programs will specify the category of the hotel and the possibilities of choosing another of a higher or lower category with the automatic change of their prices. The supplements for additional nights will be applied with the rates for the period of nights following the contracted stay and not with the rates for departure dates (in case of extending the stay coinciding with the change from one season to another).
According to international hospitality regulations, the time of entry to the hotels will be between 1:00 p.m. and 3:00 p.m. and departure from the hotels between 11:00 a.m. and 1:00 p.m. However, each establishment has its own hours, so this must always be respected.
Most hotels require a credit card as credit authorization. Upon leaving the hotels, you must pay your extra expenses (if any) and if you do not have to settle any expenses, you can demand the return of your credit card authorization. In any case, the organizing agency is not responsible for any of the formalities concerning credit cards.
All selected trips and programs include transfers upon arrival to the country to which you are traveling. Depending on the program selected and contracted, these will be carried out in different types of vehicles (specified in the program).
In the event of canceling a previously contracted trip, check with the organizing agency for existing cancellation fees in advance of said cancellation.